Shipping policy

Shipping & Delivery Policy — Elegance Avenue

Order Processing: All orders are meticulously inspected, beautifully packaged, and dispatched from our studio within 1–3 business days (Monday through Friday, excluding public holidays).
Order Cut-Off Time: Orders placed after 2:00 PM IST will begin processing on the following business day.

We offer insured nationwide and global shipping. All shipping charges are calculated and displayed transparently at checkout.

Shipping Method	Estimated Delivery Time (After Processing)	Cost
Domestic Standard (India)	3 – 7 business days	Standard rate of ₹100. Complimentary for all orders above ₹999.
International	10 – 21 business days	Calculated dynamically at checkout based on destination country.

We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery for eligible domestic orders.

COD Eligibility: Cash on Delivery is available for domestic orders within India up to a maximum order value of ₹4,999. Orders exceeding this amount must be prepaid.
COD Advance Deposit: While we do not charge a COD convenience fee, a partial advance deposit of ₹150 is required at checkout to confirm your order. The remaining balance will be collected upon delivery.
Order Verification: To ensure seamless delivery, COD orders may require a quick confirmation call or message from our team. If we are unable to reach you after 3 attempts, the order may be cancelled.

Dispatches & Tracking: Once your order leaves our facility, you will receive a tracking link via email and SMS within 24 hours.
Transit Insurance: Every shipment is fully insured by Elegance Avenue until it reaches your doorstep.
Signature Confirmation: For high-value orders (₹5,000 and above), a signature is required upon delivery to ensure your pieces arrive safely.

Domestic Orders (India): All applicable GST and local taxes are fully included in the total price at checkout. No additional fees will be requested upon delivery.
International Orders: International orders may be subject to local import duties, customs charges, or tariffs imposed by the destination country. These fees are the responsibility of the recipient.

Damaged Arrivals: Arrived with damage? Please notify us immediately at contact@eleganceavenue.in or +91 9082293228. Please include photos of both the damaged packaging and the item so our concierge team can resolve it right away.
Delivered but Missing: If your tracking indicates successful delivery to the address provided but you have not received your package, please contact us immediately so we can assist in opening an investigation with the courier.